Returns & Exchanges

 

It is only possible to return your order if the product you received is defective (provided the product you ordered does not fall under a legal exception). This can be done within 14 days of receiving your order. We prefer that you use the return form, which you can download at the bottom of this page. We would appreciate it if you could also send an email to info@productionprinterparts.com if you would like to return an item, so we are informed in advance.

 

You can return the item to:

 

ProductionPrinterParts

De Huchtstraat 39

1327 EC Almere

 

Right of Withdrawal / Cooling-off Period

 

You have the right to cancel your order within 14 days after receiving it, without providing any reason. After cancellation, you have another 14 days to return the product. You will be refunded the full order amount, including shipping costs. Only the return shipping costs from your home to the webshop are at your own expense. For the exact rates, please consult the website of your carrier. If you make use of your right of withdrawal, the product, along with all supplied accessories and, if reasonably possible, in its original condition and packaging, should be returned to the entrepreneur. To exercise this right, you can contact us via info@productionprinterparts.com. We will then refund the due order amount within 14 days after the return notification, provided the product has already been received in good condition.